Return and Refund Policy

Last Updated: 9 August 2026

Because Bong Blisss primarily sells freshly prepared food, food items generally cannot be returned once delivered.

However, we understand that problems can sometimes occur. We will review genuine complaints and provide an appropriate resolution where applicable.

1. Eligible Issues

You may contact us if:

• You received the wrong item.
• An item is missing from your order.
• The food was delivered in a damaged condition.
• There is a significant quality issue.
• You received an item that does not match your confirmed order.

2. Reporting a Problem

Customers should contact Bong Blisss Customer Support as soon as reasonably possible after receiving the order.

Please provide:

• Order ID
• Registered mobile number
• Description of the problem
• Relevant photographs/videos where applicable

Customer Support: bongblissssupport@gmail.com

3. Refund Eligibility

After reviewing the complaint, Bong Blisss may provide one of the following resolutions where appropriate:

• Full refund
• Partial refund
• Replacement
• Credit/voucher
• Another reasonable resolution

The final resolution will depend on the nature of the issue and the circumstances of the order.

4. Non-Refundable Situations

Refunds may generally not be provided for:

• Change of mind after order confirmation.
• Personal taste preferences.
• Incorrect delivery information provided by the customer.
• Customer unavailability at the delivery location.
• Food consumed after delivery and subsequently reported as unsatisfactory.
• Complaints without sufficient information where verification is reasonably required.

5. Cancellation

Orders may be cancelled only where cancellation is available through the app or approved by Bong Blisss.

Once food preparation has started, cancellation may not be possible.

6. Refund Processing

Once a refund is approved, the refund will be initiated through the applicable payment method or payment provider.

The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.

7. Promotional Orders

Orders placed using coupons, discounts, promotional credits, or special offers may be subject to additional refund conditions.

8. Contact

For refund or order-related complaints:

Bong Blisss Customer Support
Email: bongblissssupport@gmail.com